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What payment methods do you accept?We accept a variety of payment methods, including credit cards, debit cards, UPI, and more. You can find the complete list of accepted payment methods during the checkout process.
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Is my payment information secure?Yes, we take the security of your payment information seriously. We use industry-standard encryption protocols to protect your data during transactions, and we do not store your payment information on our servers.
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How can I change my payment method for an existing order?To change your payment method for an existing order, please contact our customer support team. They will assist you in updating your payment information.
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Can I cancel a transaction and get a refund?Depending on our refund policy, you may be eligible to cancel a transaction and receive a refund. Please review our refund policy for detailed information on eligibility and procedures.
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How long does it take to process a payment?Payment processing times can vary depending on the payment method you choose. Generally, credit card and debit card payments are processed immediately, while other methods like bank transfers may take a few days.
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Do you charge any transaction fees?We do not charge transaction fees for most payment methods. However, some payment providers may impose their own fees, which are beyond our control. Please check with your payment provider for details.
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I received an error message during checkout. What should I do?If you encounter an error during the checkout process, please double-check your payment information and try again. If the issue persists, contact our customer support team for assistance.
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Can I track the status of my transaction/order?Yes, you can track the status of your transaction/order by logging into your account and viewing your order history. We also send email notifications with tracking information for shipped orders.
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How do I report unauthorized or suspicious transactions?If you suspect unauthorized or suspicious transactions on your account, please contact our customer support immediately. We will investigate and take appropriate actions to secure your account.
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What should I do if I did not receive a confirmation email after making a payment?If you did not receive a confirmation email after making a payment, please check your spam or junk folder. If it's not there, contact our customer support, and we will resend the confirmation email if necessary.
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Can I change the shipping address after making a payment?To change the shipping address after making a payment, please contact our customer support as soon as possible. We will assist you in updating the shipping information if the order has not been shipped yet.
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How can I view my transaction history?You can view your transaction history by logging into your account and navigating to the "Transaction History" or "Order History" section, depending on the terminology used on our website.
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